| ||
| ||
| ||
| ||
| ||
| ||
| ||
| ||
| ||
| ||
| ||
| ||
|
Support 
E-mail
© Copyright 2014 website2Go.com All Rights Reserved |
| Getting Started FAQ |
You are here: Frequently Asked Questions > Getting Started FAQ
How do I get started?
You can register right now. After you complete the simple sign-up form, you are guided through an easy step-by-step process that results in the creation of your own personalized Internet website...in a matter of minutes.
How do I pay for my website2Go subscription?
Website2Go accepts Visa, Mastercard, and American Express credit cards. Your confidential card information is protected by our secure server using industry-standard SSL encryption technology. Charges will appear automatically on your monthly statement.
Are there any hidden charges?
There are never any hidden charges with website2Go. Your basic subscription fee covers everything. We may offer certain optional services in the future that you may add for an additional charge; we will keep you informed as these develop.
How do I know I will like website2Go before I commit?
We invite you to try website2Go completely risk free. Register right now. In only a few minutes, your new website will be online, ready for you to customize. In as little as one hour you can have your company online and ready for business. If you aren't absolutely amazed and delighted with website2Go, you can cancel at any time to receive a pro-rated refund for any months paid for but not used. Nothing could be easier!
Must I have my own computer or Internet account?
Absolutely not! You can sign up now and create your website from any computer, even the one you are currently using. The only requirement is that you have a valid email address.
Do I need any special hardware or software to use website2Go?
You don't need anything more than you needed to read this page - an ordinary browser.
How do I place an order?
Just complete the online registration form and pay with your credit card. If you wish, you may subscribe by calling the website2Go sales number: 1-877-WEB-2002.
Do I have to sign a contract?
You must agree to our Terms & Conditions, but you don't have to sign up for a set period of time. You can cancel whenever you want, and receive a pro-rated refund for any months paid for but not used.
What contract and payment terms are available?
We require a minimum three month contract, payable in advance. We accept MasterCard, Visa, and American Express cards, and your account will be billed automatically if you are on a month-to-month basis. If you subscribe under the 12-month contract for new members, you will pay for 11 months in advance and receive the 12th month free.
Do you offer technical support to customers?
Yes. We encourage our customers to use the customer support form on their Site Manager pages for questions or concerns about their websites. We make every effort to respond via email within one business day. You may also call our telephone support center at 877-WEB-2002 to speak with a support representative Monday through Friday between 10 a.m. and 10 p.m. Central Time, or to leave a message after hours. If you expect an answer by email, don't forget to furnish your email address!
How long does it take to set up a new account?
Your new website will be ready to customize within minutes of registration. You will receive an email message a few minutes later confirming all the details of your account and how to get started.
How do I access my account Site Manager?
Once your domain is active, you can access your Site Manager in the following manner: http://www.your_domain.com/sitemanager/ If your domain name is still in the registration process, you can still access the Site Manager using the temporary URL provided within your confirmation notice. If your IP address is: 123.12.123.12, then you would enter: http://123.12.123.12/sitemanager/
Can I check domain name availability? Does website2Go handle domain registration?
Yes and yes. The website2Go automated domain registration system will tell you in seconds whether the name you want is available, and if so, register it for you automatically. There's no extra charge for this service - you will be billed separately by the issuer for your domain registration.
Can I transfer an existing domain name to website2Go?
Yes. Whether you place an order by telephone or via our online order form, be sure to specify that you are requesting a transfer and NOT a new domain. You should keep the service at the present site while waiting for the InterNIC to complete the transfer. We will provide you with a temporary IP address so you can mirror the site on our server. All email and web pages will still be accessed from the current site. When the InterNIC announces the completion of the transfer, there is a 72-hour propagation period where visitors could go to either site. At the end of the 72 hours, you should contact the previous host to have them delete the old domain from their records and update their DNS record. If you use this same provider for your Internet access, you will not be able to access your domain site at website2Go until they update their DNS.
How long does it take before my domain name is active?
Once the InterNIC announces that your domain name has been registered (or transferred, if applicable), it usually takes about 24 to 72 hours before it is active. All internet providers must update their records (DNS tables) to reflect new site locations. This is called propagation.
What is the InterNIC fee for domain registration?
The InterNIC currently charges $70 to register a new domain name. This fee covers the first two years. They currently bill renewals at a rate of $35 per year. The InterNIC will send you an invoice via email between 3 weeks to 1-1/2 months after a new domain is registered.
Is 2000 MB of data transfer going to be enough to support my web site?
Our experience has shown that 2000 MB/month will be more than enough bandwidth for the average web site. Depending on the quantity and sizes of your files, this could support many thousands of hits per month, and only a small percentage of our customers have exceeded the 2000 MB of data transfer threshold.
You are here: Frequently Asked Questions > Getting Started FAQ
